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SALES POLICY

Date: April 15th, 2011

Updated 1st: July 19th, 2012

How to Order?

- Via Website (preferred way): register on the Aardwolf website at www.aardwolf.com.au . Orders can be placed directly through our online shopping cart.

- Via Email: email direct to [email protected]

Example of Order Format (What customers should include when making a purchase order.)

For each item ordered, please include the product codes (the number is clearly shown in the website and the catalogue against each item). E.g.:

Code

Description

Quantity

Price

Total price

-

-

-

-

-

And other information needs to be stated such as how to ship, preferred date for shipment, etc.

Who Can Order?

- Both distributors (wholesale price list), and end users (retail price list) can order direct.

Minimum Order Quantity

- There is no minimum order limit.

Production and Shipping Time

- In general, a production order takes 4 weeks to complete or less (1, 2 or 3 weeks for some products), depending on the types and quantities of products ordered.

- Shipping time takes 2-3 days on average for express service, 1 week for air freight, 2 – 3 weeks for sea freight for Asia, Australia, and New Zealand, and 4 – 5 weeks for USA, Europe, and the rest of the world.

Delivery Terms

- Our factory and warehouse are located in Binh Duong, Vietnam. The delivery terms therefore are stipulated as follows:

  • For a purchase order shipped in a 40' container, if its value is larger than $40,000, we offer free on board (FOB) delivery terms.
  • For a purchase order shipped in a 20' container, if its value is larger than $20,000 we offer FOB delivery terms, plus a handing charge cost of $200.
  • For an express purchase order, which is shipped via express company such as DHL, TNT, FedEx, etc, we add 10% of the order value to the invoice issued, due to value added tax (VAT) being applied. However, the maximum added amount does not exceed $100 regardless if the delivery terms are Ex Factory or door-to-door.
  • For the other purchase orders, (less than full container (LCL), air orders, etc), if their value is less than $20,000, we offer FOB delivery terms, plus the following costs will be included in the invoices issued:

No

Volume of shipment

Customs Clearance &
Local Delivery Fee

Local Charges

Document
Sending Fee

Certificate of Origin
Fee

Total

Remarks

I

Sea Shipment

           

1

40' container

$222.00

$200.00

$35.00

$30.00

$487.00

 

2

20' container

$200.00

$175.00

$35.00

$30.00

$440.00

 

3

Large than 6 m3

$104.00 + $20.00*(X - 6)

$35.00 + $14.30*X

$35.00

$30.00

 

X: number of m3

4

3 - 6 m3

$104.00

$35.00 + $14.30*X

$35.00

$30.00

 

X: number of m3

5

1 - 3 m3

$87.00

$35.00 + $14.30*X

$35.00

$30.00

 

X: number of m3

6

Less than 1 m3

$76.00

$35.00 + $14.30*X

$35.00

$30.00

 

X: number of m3

II

Air Shipment

           

1

large than 500 kg

$90.00 + $0.20*(Y - 500)

$7.50 + $0.045*Y

 

$30.00

 

Y: number of kg

2

300 - 500 kg

$90.00

$7.50 + $0.045*Y

 

$30.00

 

Y: number of kg

3

100 - 300 kg

$79.00

$7.50 + $0.045*Y

 

$30.00

 

Y: number of kg

4

Less than 100 kg

$68.00

$7.50 + $0.045*Y

 

$30.00

 

Y: number of kg

III

Express Shipment

       

10% of the value

$30.00

 

- Please note the costs quoted above are indicative only and depend on market prices at the time. Therefore customers should always check prior to placing an order.

- If the customers would like us to arrange the deliveries in terms of C&F, CIF or DDU, etc, we will quote you the costs upon receiving the requests.

Terms of Sales

- All prices are in USD.

- Payment terms are payment in advance for an order value lower than $5,000. The payment terms for an order value over $5,000 are 50% in advance and 50% prior to shipment.

- The payment amount is net into our account. Thus, in order to cover local bank charges for each order, we add a $35 local bank charge per an invoice issued. However, if a customer includes more than one invoice in a payment then only one bank charge will apply.

Warranty

- At the time of delivery it is necessary to check that the Aardwolf product has not been damaged during shipment. Any claims must be presented within 8 days of the date of delivery of the product.

- We grant you 12 months’ warranty from the day of purchase on the Aardwolf product if the fault lies with faulty material or poor workmanship. Warranty does not cover abuse or misuse of the Aardwolf product.

Warranty Certificate

Aardwolf Industries LLC warrants this * Serial No. * or parts thereof to be free from defects in workmanship and material within 24 months from the date of purchase by the user as a result of normal use and service. The Company will replace the part or parts so determined by it to be defective with new parts, at Company’s cost and expense. This warranty is exclusive, and there are no other warranties or representations, expressed or implied. For a period of twenty four (24) months from delivery, Aardwolf warrants to the original purchaser (does not include authorized distributors/dealers), that a new machine is free from defects in material and workmanship and agrees to repair or replace any defective parts or machine. This warranty does not apply to machines, which, after our inspection, are determined to have been damaged due to neglect, abuse, overloading, accident or improper usage. All shipping and handling charges will be paid by the customer. Aardwolf makes no warranty of distributor/reseller's ability and makes no other warranty, express or implied, beyond the warranty expressly set forth above. Buyer's remedy for breach of warranty, hereunder, shall be limited to repair or replacement of non-conforming parts and machines. Under no circumstances shall consequential damages be recoverable.

Please complete registration below and send within 14 days


Warranty Registration

RECORD OF PURCHASE.
* * (yyyy/mm/dd)
*
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Product Information:
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